Contact Us At:
Toll Free: 1-800-657-6955
D&D Farm Supply, Inc
1310 East Main Street
Arcadia, WI 54612
Monday - Friday: 8am - 5pm
Saturdays: 8:30am - 12:30pm
Discounts: Contact our sales staff for special orders, volume orders or single orders in excess of $3000.00 for special pricing and discounts.
Fees: Standard fees will apply for shipping. Additional fees for handling, drop shipments, special orders, expedited orders and/or special arrangements may apply based on your needs/requests. Call or e-mail us prior to ordering if there are any concerns or question regarding fees that would apply to your order.
Shipping: D&D ships merchandise by UPS, FedEx, US Postal Service or common carrier. Our goal is to ship your order within 24 hours of receipt of order when the items are in stock. Special orders are shipped and received from our vendors and will be forwarded within 24 hours of receipt at D&D. Delays from vendor for special orders or back orders are not in our control. Customer Service will keep you informed of anticipated ship date. Weekend and holidays may delay shipment arrival. When shipping charges are not quoted, the standard published UPS rate will apply, plus $3.00 handling per shipment. Call for an estimate. Tracking numbers will be e-mailed.
Canceled Orders: In general, a 20% cancellation/restock fee will be applied to all orders processed. The restock fee is based on the items ordered, the shipping fees are non-refundable. The minimum restocking fee is $5.00. When in doubt please call and allow our customer service representatives assist: 1-800-657-6955 or 608-323-7001.
Returns: Return Authorization can be requested on-line through the Customer Service link for items not meeting customer expectations. All returns must be accompanied by a Return Authorization Number (RA#) provided by our office and a copy of the invoice with items circles. All items must be in original packaging and suitable for re-sell. Items that have been used are not eligible for return. Items covered under warranty must go through warranty claims. Contact Customer Service for details. Shipping fees are the customer's responsibility. Re-stocking fees and cost of shipping will be waived if error is on our part. Prior to shipment our staff inspects the item for visual defects and packages to prevent damage in transit, however items can be damaged in transit. Check condition of packaging before accepting. Note issues and contact the shipping company immediately. Claims must be processed through the freight carrier. Once a package is opened it is difficult to claim freight damages. Please notify D&D on missing items, incorrect items or defective items within 24 hours of receipt. All returns are for credit only. These terms supersede any terms shown on our invoices or verbal commitments by customer service representatives. See Returns and Claims for more information.
Account Credits: Upon return, merchandise will be inspected and verified against the information provided. If satisfactory, a refund under the original method of payment will be processed. Credits will be issued through PayPal or credit card. For items purchased by COD, a check will be issue to the customer. Please allow up to ten (10) days to process. Failure to follow procedure will result in forfeiture of credit.
Other Info: Package Qty: Items will be shipped in the manufacture's Package or CASE Quantities at our discretion. Order the quantity you wish to receive, we will increase to Package quantities if required.
Back Orders: Back orders will be shipped when received unless canceled by you. We DO NOT hold orders for back order items. Back order Status/cancellation can be made on-line with the Customer Service Link. Call us if you need a list of your back orders.
Pricing: All prices on the web-site catalog or order confirmation are subject to change without notice. We will make every attempt to contact the customer in the event of a price has changed substantially prior to shipping for items special ordered or back ordered. We reserve the right to correct any misprints or errors on the web-site and to cancel any order or partial order at out discretion.
By making a purchase you agree to all of these terms
We Appreciate Your Business
Please call us with question at 608-323-7001 or (800) 657-6955 for the tri-state area
Return Goods & Policy Procedures
D&D Farm Supply will not accept any returns without prior approval or consent, which will be determined at D&D Farm Supply’s discretion. All returns are subject to that parts manufacturer’s return policies. We will honor returns based on the restrictions under those policies. A Return Authorization is required for all returns and can be obtained by calling the number listed below. The product must be in new, unused condition, and in the original packaging. To assist in making the process easier, please have the part number, the invoice number, and the reason for returning the part before calling for your Return Authorization. A standard Restock Fee Policy on stock parts returned may apply. Freight costs are Non-Refundable.
No returns will be accepted beyond 90 days.
Please see additional conditions or exceptions listed below.
Additional conditions or exceptions
• Non-stock items are not accepted or approved for return or credit; exceptions may apply. Contact D&D for further authorization.
• Parts used or discontinued will not be accepted for credit under any circumstances, unless prior approval has been given.
• All returned products or parts must be sent freight prepaid.
• As some manufacturers do not permit returns of motors, electronic parts, special orders, or custom made/modified orders; D&D must adhere to those policies. In addition, a number of our manufacturers do not permit returns for any reason. All sales of those manufacturers ' parts are final.
• When requesting your Return Authorization you may be informed a part is no longer returnable. We appreciate your support as we look to more consistently align our return policy with our suppliers.
Shortages & Damages
D&D Farm Supply makes every effort to ensure that you receive an accurate and complete parts order and that it is packaged to prevent damage. If a discrepancy in your order exists, please contact the number listed below immediately and report the problem by referencing your order number and the discrepancy. If your order is damaged, call us immediately for assistance with the damage claim and to reorder parts. Any damaged packages must be reported with the shipping company directly. To assist you, please save the damaged shipment container in the condition that you received it for damage claims inspection. A digital photo of the damage may be required. In the event of damage, shipment damage must be noted on bill of lading. Notify the carrier, as well as D&D Farm Supply. D&D customer service will assist with the claim process, digital photos may be required. All obvious package damages must be signed for as damaged with the carrier at the time of receipt. It is the customer’s responsibility to inspect packages at time of arrival for damages. You may reject a damaged package at which time it will be returned to D&D.
Warranty Claims & Returns
Warranty/Defective Claims are limited to the warranty conditions as provided by our manufacturers. D&D Farm Supply will process your warranty claim with the manufacturer of the defective part(s) and will issue credit for your claim once the manufacturer has accepted the claim from D&D Farm Supply. Any freight costs related to a Warranty/Defective Claim item, any replacement items and any parts returned for warranty processing are the purchaser’s responsibility. Manufacturers require complete warranty information from us. Processing of Warranty/Defective Claims will not begin until complete and accurate information is supplied to D&D Farm Supply.
There are a lot of things that can happen between the pick-up location and your delivery location; therefore we are asking you to do a very small amount of work to protect yourself, and D&D.
1. Please take a moment to check all sides of your shipment for VISIBLE DAMAGE. It is imperative to note any visible damage on the freight bill before signing. This includes rips, tears, holes, pallet damage, etc.
2. Please REFUSE the delivery if the visible damage appears to be extensive or more than you are willing to accept. Please mark it damaged even if you intend to keep it.
3. Your signature on the Freight Carrier's Freight Bill constitutes acceptance of the merchandise as in good condition. If you do not inspect your shipment before signing, you are waiving the right to file and collect on a freight damage claim even if the damage is discovered later. Some exceptions may apply.
IMPORTANT ADDITIONAL INFORMATION
It is the responsibility of the person that signs for items to inspect and note any and all problems before the delivery person leaves. Once the carrier picks up the shipment from the supplier, the supplier is no longer responsible for the shipment.
It is your responsibility to file a damaged freight claim directly with the carrier if concealed damage becomes apparent after receipt of the shipment and the freight bill was signed in good condition.
It is your responsibility to file a damaged freight claim directly with the carrier if your shipment is not fully inspected in a timely manner. Some people order products in advance of need and wait until it is to be used to check the condition of the shipment which is sometimes weeks or even months have later.
It is your responsibility to instruct anyone that you elect to receive and sign the freight bill for your shipment with information above. The elected person is acting as your representative.
D&D Farm Supply
1310 E Main Street
Arcadia WI 54612